Privacy Policy
Last updated: October 2026
1. Overview
ChalenKya Holidays Pvt Ltd ("ChalenKya", "we", "our", "us") values your trust and is committed to protecting your privacy. This policy outlines how we handle personal details when you explore, book packages, or communicate with our travel concierges.
2. Information We Collect
We only collect information necessary to fulfill your holiday arrangements:
- Contact Information: Name, phone number, email address, and departure city.
- Travel Details: Preferred dates, number of adults/children, special meal preferences, and honeymoon notes.
- Payment Data: Handled entirely through Razorpay 256-bit encrypted checkout. We never store credit/debit card numbers or UPI PINs on our servers.
3. How We Use Your Data
Your information is used solely to generate travel vouchers, arrange dedicated private transport and hotel accommodations, and coordinate communications over WhatsApp and phone. We do not sell or rent customer data to third-party advertisers.
4. Data Security
All website traffic is encrypted using modern TLS (HTTPS). Internal databases and APIs require role-based access tokens to protect traveler records against unauthorized access.
5. Contact Our Privacy Officer
For questions regarding your data or to request account data deletion, write to us at trips@chalenkya.in.